Shipping & Return Policy

Shipping Policy - Pulse Defender
Fast. Free. Flawless.
At Pulse Defender, we’re all about keeping the pulse alive—from the moment you order to the second your kicks hit your doorstep. Here’s how we ship:
Order Processing
  • Orders are processed within 1-2 business days after payment clears.
  • Orders placed after 3 PM EST or on weekends/holidays roll to the next business day.
Shipping Options
  • Standard Shipping: Free on all U.S. orders—delivered in 5-10 business days.
  • Expedited Shipping: 2-5 business days for an added fee (calculated at checkout).
  • International Shipping: 10-20 business days, depending on your country.
Rates & Tracking
  • Expedited and international shipping costs are based on weight and destination—see your total at checkout.
  • Once shipped, you’ll get a tracking number emailed to you. Watch your package move from us to you.
International Orders
  • Customs fees, taxes, or duties? That’s on you—check your local regulations.
Shipping Promises
  • Lost in Transit: If your order vanishes, email us at info@pulsedefender.com (mailto:info@pulsedefender.com). We’ll track it down or replace/refund it.
  • Damaged Goods: Arrive busted? Send pics within 48 hours to info@pulsedefender.com (mailto:info@pulsedefender.com)—we’ll fix it fast.
Returns & Exchanges - Pulse Defender
We’ve Got You Covered
Your satisfaction fuels us. If something’s off, here’s how we make it right:
Return Rules
  • Returns accepted within 30 days of delivery.
  • Kicks must be unworn, tags on, box intact—fresh as they left us.
  • No returns on final sale or clearance items.
How to Return
  • Email info@pulsedefender.com (mailto:info@pulsedefender.com) with your order number and reason.
  • We’ll send a Return Authorization Number and instructions.
  • Ship it back—your cost unless it’s our mistake.
Refunds
  • Processed to your original payment within 5-7 business days after we inspect the return.
  • Shipping fees aren’t refunded unless we messed up.
Exchanges
  • Swap for a different size or style (if available).
  • We’ll ship the replacement free once your return’s approved.
Defects or Wrong Items
  • Got a flaw or the wrong pair? Email info@pulsedefender.com (mailto:info@pulsedefender.com) with photos within 48 hours. We’ll cover return shipping and send the right stuff ASAP.
Our Guarantees - Pulse Defender
Trust in Every Step
We don’t just sell sneakers—we defend the culture. Here’s what we stand for:
  • Authenticity Lock: Every pair is 100% real, sourced from verified suppliers, and checked by our crew. Fakes don’t stand a chance.
  • Quality Built In: Durable, stylish, and legit—every sneaker meets the Pulse Defender standard.
  • Delivery on Point: Your order lands when we say it will—or we’ll make it right.
  • Your Peace of Mind: Not vibing? We’ll refund, exchange, or troubleshoot until you’re good.
Questions? Hit us at info@pulsedefender.com (mailto:info@pulsedefender.com). We’re here to keep your pulse strong.